Meridian

Cancellation & Refund Policy

Last updated: July 2026

The dashboard, reports, and analytics are free, always. Nothing here affects them. This policy covers the Monthly and Annual plan, which unlocks AI features and is billed via Razorpay.

1. What You're Paying For

The Monthly ($9) and Annual ($60) plan are one-time Razorpay charges, not auto-renewing subscriptions. Paying unlocks AI features (AI Monthly Performance Summary, Manager Snapshot, Ask Meridian AI chat) in the browser that paid, for 30 or 365 days. There's nothing to "cancel" in the traditional sense, it simply isn't repurchased when the period ends.

2. 14-Day Money-Back Guarantee

If you change your mind, email billing@meridian.app within 14 days of paying and we'll refund it in full, no questions asked. Include the Razorpay payment ID or order ID from your receipt, and the approximate date of the charge.

3. Billing Errors, Duplicate or Wrong Charges

If you were charged twice or charged the wrong amount, email billing@meridian.app with both payment IDs and the dates of the charges. We investigate and refund confirmed errors within 5 business days.

4. When We Don't Refund

Requests made more than 14 days after the original charge, outside of a billing error (see above).
Chargebacks/disputes filed with your bank or card network instead of contacting us first, we'll always try to resolve it directly and faster.

5. How Refunds Are Paid

Approved refunds are returned to the original payment method via Razorpay. Depending on your bank or provider, it can take 5–10 business days to appear on your statement after we process it.

6. How to Request One

Email billing@meridian.app with:

The Razorpay payment ID or order ID from your receipt email
The approximate date of the charge
A short reason (helps us improve, not required for the 14-day guarantee)

We reply within 1–2 business days. See Contact & Support for other ways to reach us.